Shipping policy

Every item at Pluto's Lab is 3D-printed to order in our small studio in Lewisville, Texas. Because we print each piece individually rather than pulling from a warehouse shelf, please allow a little time for your order to be made before it ships.

Processing time. Orders are printed and packed within 1–3 business days of purchase. Larger items and lamps, or orders with several pieces, may take a day or two longer during busy periods. You'll receive an email as soon as your order is on its way.

Shipping method and delivery time. We ship within the United States via USPS. Most orders arrive within 3–5 business days from the date they ship, depending on your location. Combined with processing, plan on roughly 5–10 business days from order to doorstep. These are estimates, not guarantees — once a package leaves our hands, delivery timing is in USPS's control.

Tracking. A tracking number is emailed to you automatically when your order ships. If you don't see it, check your spam folder before reaching out.

Shipping costs. Rates are calculated at checkout. Orders of qualifying items may ship free — the exact amount is shown before you pay.

Where we ship. We currently ship to addresses within the United States only.

Address accuracy. Please double-check your shipping address at checkout. We're not able to reroute a package once it's shipped, and we can't cover the cost of reshipping an order returned due to an incorrect or incomplete address.

Lost, delayed, or damaged packages. If your tracking shows delivered but you can't find your package, allow 48 hours — carriers sometimes mark items early. For a package that's clearly lost in transit or arrives damaged, email us within 7 days of the delivery date with your order number and, for damage, a few photos. We'll make it right.

Questions. Reach us anytime through our Contact page and we'll get back to you within 1–2 business days.